This Privacy Policy describes how Sumer Metal ("we," "us," or "our"), located at Shop 4, Silicon Valley Market, Sarjapur Road, Bengaluru, Karnataka 560102, India, collects, uses, maintains, and discloses information collected from users ("User") of the sumermetal.shop website and our services. By using our website or services, you agree to this Privacy Policy.
🔍 Overview & Scope
Sumer Metal is committed to protecting your privacy and handling your personal data with care, transparency, and responsibility. This Privacy Policy applies to all information collected through our website, mobile interactions, SMS communications, email correspondence, WhatsApp messages, and any other digital or offline channel through which you interact with us.
We operate in compliance with applicable Indian data protection laws, including the Information Technology Act, 2000, and the Information Technology (Amendment) Act, 2008. As the Indian data protection regulatory framework evolves, including under the Digital Personal Data Protection Act, 2023, we will update our practices accordingly.
By accessing our website, submitting our contact form, or engaging with our communications, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
📋 Information We Collect
We collect various types of information in connection with your use of our website and services. The categories of information we collect include:
Personal Identification Information:
- Full name as provided in contact or inquiry forms
- Mobile phone number for communication and order processing
- Email address for correspondence, quotations, and updates
- Business name and designation if provided
- Postal address or delivery address for logistics purposes
- GST number or business registration details for invoicing
Technical & Usage Information:
- IP address and device type used to access our website
- Browser type, version, and operating system
- Pages visited, time spent, and navigation patterns on our site
- Referring website or search engine that brought you to our site
- Date and time of each visit and interaction
- Cookie identifiers and session data (see Section 7)
Communication Data:
- Messages, inquiries, or requests submitted through contact forms
- Email threads and correspondence with our team
- WhatsApp and SMS communication records
- Phone call logs and records where applicable
⚙️ How We Use Your Information
We use the information we collect from you for the following purposes:
- To respond to your inquiries, quotation requests, and service queries in a timely manner
- To process orders, arrange delivery, and manage ongoing business transactions
- To send you order confirmations, invoices, delivery updates, and transaction-related information
- To send promotional communications, offers, product updates, and newsletters (with your consent)
- To improve our website functionality, user experience, and service quality
- To comply with applicable legal obligations, tax requirements, and regulatory filings
- To detect, prevent, and address fraud, security issues, and technical problems
- To personalize your experience and deliver content relevant to your interests
- To conduct internal analytics, business research, and service improvement activities
- To send you important notices about changes to our terms, policies, or services
We will only use your personal information for purposes that are consistent with this Privacy Policy, or for purposes that you have separately consented to. We will not use your information for automated decision-making or profiling that produces legal or similarly significant effects without your explicit consent.
📡 Notification & Communication Consent
By accepting this policy, or by checking the consent checkbox on our contact form, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to:
- Email — Product updates, offers, order confirmations, and newsletters to your registered email address
- SMS (Short Message Service) — Transactional updates, delivery notifications, and promotional offers via text message
- OBD (Outbound Dialing) — Automated voice calls for important updates, reminders, or promotional communication
- Google RCS (Rich Communication Services) — Enhanced messaging through Google's RCS platform for richer interactive notifications
- WhatsApp — Business messages for order updates, customer service, and promotional content through the WhatsApp Business platform
- Mobile Push Notifications — If you access our services through a mobile application or browser that supports push notifications
- Other Digital Communication Platforms — Any emerging communication channel we may adopt in the future with appropriate notice
Communications sent through these channels may include service updates, product announcements, special offers, seasonal promotions, and information relevant to your relationship with Sumer Metal. We do not sell your contact information to third parties for unsolicited marketing.
Opt-Out: If you prefer not to receive such updates, marketing, or promotional communications, you may opt out at any time by:
- Clicking the "unsubscribe" link in any email we send you
- Replying "STOP" to any SMS message from us
- Contacting us directly at info@sumermetal.shop
- Calling us at +91 97332 30079 during business hours
- Sending a written request to our registered business address
Please note that opting out of promotional communications will not affect transactional messages related to active orders or contractual obligations.
🔒 Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- SSL/TLS encryption for all data transmitted through our website
- Password-protected systems with role-based access controls
- Regular security assessments and vulnerability monitoring
- Employee training on data privacy and security best practices
- Secure disposal of physical and digital records containing personal data
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data, but we are committed to making every reasonable effort to protect it.
⚖️ Your Rights & Choices
You have the following rights with respect to your personal data held by Sumer Metal:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete personal data
- Right to Erasure: Request deletion of your personal data, subject to legal retention requirements
- Right to Restriction: Request limitation of processing of your personal data in certain circumstances
- Right to Data Portability: Receive your personal data in a structured, machine-readable format
- Right to Object: Object to processing of your personal data for direct marketing or other purposes
- Right to Withdraw Consent: Withdraw previously given consent for processing at any time
To exercise any of these rights, please contact us at info@sumermetal.shop. We will respond to your request within 30 days.
📁 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The length of our ongoing relationship with you and the nature of the services provided
- Legal obligations to retain data for tax, accounting, or regulatory compliance (typically 7 years for financial records)
- Statute of limitations applicable to potential legal claims arising from our relationship
- Industry guidelines or recommendations applicable to our sector
When personal data is no longer needed, we will securely destroy or anonymize it in accordance with our data disposal procedures.
👶 Children's Privacy
Our website and services are intended for business and commercial users and are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete such information from our records.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@sumermetal.shop so we can promptly remove such data.
🔄 Changes to This Policy
Sumer Metal reserves the right to update or modify this Privacy Policy at any time. We will notify you of significant changes by posting the new Privacy Policy on this page with an updated "Last Updated" date. For material changes that significantly affect your rights, we will provide additional notice via email or prominent website notification.
Your continued use of our website or services after we post changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.
📞 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:
Sumer Metal – Privacy Team
📍 Shop 4, Silicon Valley Market, Sarjapur Road, Bengaluru, Karnataka 560102, India
We aim to acknowledge receipt of all privacy-related inquiries within 48 hours and resolve them within 30 business days.